USA800 was founded in 1976 as a call center services provider. Since then we have:
· Become an employee-owned organization (largest 100% employee-owned call center in the nation. Everyone, from CSRs to CEO, has a vested interest in our partners’ success.) · Evolved our live agent call center services to provide high end performance based sales acquisition and high end customer care support (requiring high touch support) Today as a 24x7 contact center service provider, we employ more than 1,000 employee-owners across three company owned and operated Midwest contact center facilities. On a daily basis, we communicate with on average 40,000 contacts, serving a cross-section of industries including: Catalog, Communications, Consumer Products, Education, Financial, Government, Healthcare, Insurance, Not-for-Profit, Online Retail and Utilities. Our valued partners range from the Fortune 500, to high growth companies, to Government Agencies. Our commitment to our partners' success is our number one priority.
Exceeding the Needs of Our Clients Is Ingrained in Our Culture
Delivering success for our partners and our company is the central, definitive element of our culture and goes beyond simply meeting goals and objectives. At USA800 we are driven by a fundamental creed of Performance, Innovation, Caring and Knowledge and we live it every day.
USA800 far exceeds the industry standard for call center job retention, and our employee ownership culture is key. When individuals secure call center positions at USA800, they learn quickly that they’ve found a home.
We value hard work, creativity, initiative, an entrepreneurial spirit, and most of all the desire to provide an exceptional customer experience for our partners.
At USA800, performance means capitalizing on every contact as an opportunity to generate revenue and/or reduce cost. We constantly challenge and expect our employee-owners to exercise a continuous improvement philosophy within their respective role in the call center.
USA800’s approach and success in delivering results for our partners is twofold:
· Our employee-ownership culture produces owners who are entrepreneurial, and committed to performance improvement and exceeding partner expectations
· Our culture instills ownership and accountability in meeting and exceeding partner-defined key performance indicators (KPIs)
Building on Our Success, Investing in Our Future
Considering our steady growth and success (despite the recession), we are dedicated to investing in our contact center business and the communities we serve. To equip and enable our ability to sustain and fuel continued growth in our call center operations, we have invested millions of dollars in capital expenditures funded entirely out of company cash flow. Our investment in the business and community has created 600 new contact center jobs and resulted in significant advancements in our facilities and technology infrastructure.