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 USA800 Invests in Training

Fiscal year to date (Oct-July),  USA800 has delivered over 126,105 hours of advocate training with over 11,300 hours taking place in July.  Conservative cost estimates of this training exceed $1.5M in advocate, trainer & supervisor labor.  Please listen well, learn well, and apply your skills to the benefit of our customers to help create a delightful customer experience and to help USA800 deliver a return on investment. 

 

Attendance Matters

 

Your attendance matters to our customers and clients, but also significantly impacts your coworkers on a daily basis.  On any given day, we may have as many as 12%-15% of our workforce absent or tardy.  This can amount to as many as 40-60 people.  The impact of poor attendance on others includes the following:

  • Overscheduling others to compensate for absences (resulting in fewer days off or fewer vacation days allowed)
  • Modifications in the amount of hours allowed on a given day for early out or half days off
  • Modifications to the amount of time that can be devoted to development through training, coaching and huddles

To avoid negatively impacting your co-workers, please check your schedules and make a personal commitment to improved attendance.  Additionally, your attendance impacts your opportunities for a full paycheck, incentives  and promotional advancement.  Your contribution matters to customers, clients, your co-workers and yourself.  Thanks for making a difference.

 

Dan Quigley

Chief Operating Officer & CFO

  
  
ESOP Corner
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NEED HELP LOCATING FORMER EMPLOYEES OR CURRENT EMPLOYEES FOR ESOP PAYOUTS!
Tuesday, February 25, 2014


ATTENTION ALL EMPLOYEES:

The advocates listed below have been issued ESOP packets with their designated payout but we have been unable to award them due to outdated address information or a delayed response in returning the packet. 

WE NEED YOUR HELP!

 

If you have ­any contact information for the following individuals OR you are personally listed below, please contact Phil Gross at ext: 30380 ASAP as there is a deadline for turning in the paperwork for the payouts!

AGUIRRE, EDWARD IHLENFELDT, LINDSEY M
ALVARADO, KELLY S JACKSON, CONSTANCE M
ANDERSON, CRYSTAL L JAMES, PAMELA L
ANDERSON, SHARNELL C JONES, CEDRIC
BAILEY, ALEX S KINGDON, CHRISTOPHER S
BARTMESS, PENNIE K KENT, BETTY
BEAR, AUSTIN R KOLIE, LANCE A
BRADLEY, MARY KOWALSKI, PATRICIA M
BRISON, ALEX T KRESS, DORY M
BROWN, PATRICIA KUNZ, ANDREW
BRUCKSHAW, JUSTIN M LEMONDS, MAKISHA D
BULINGTON, TINA M LEVALLEY, IMO J
BUSH, MELISSA A LOVE, SHENE O
CAPPS, JONATHON A LOVE, TIELASE S
CHAPMAN, TERESA L MCINTOSH, JANE
CHILDS, ARDELL MORRIS, AMANDA M
COLE III, MICHAEL C MOSS, MACKENZIE B
COLLINS, STEPHANIE A NAVARRO, MIRTA G
COSSYLEON-OROZCO, ADRI ONTIVEROZ, JONATHAN 
COULDRY JR, CURTIS A ORTON, ROGER D
DA SILVA, LISA A PARRIS, CYNTHIA D
DONHAM, STARR L PAULY, KATHLEEN D
DUKER, GEORGE P QUARLES, SCHERRI R
DUKICH, DANIEL READER, JACQUELINE D
DUNLAP, JENNIFER D REID, EMILY
DYSON, DEBORAH A RIVERA, YASMANI A
EADS, MELISSA SACCA, PAMELA J
EDINGBURG, ASHLEY SCHMIDT, RANDY
FELICI, MARCIA M SCROGGINS, DEANNA R
FONTANA, JORDAN SHERMAN, TERESA J
GANN, ANGELIC I SIMMONS, COLEEN R
GANN, MICHELLE Y SKAITH, JEANETTE
GIPSON, JAMI SLAVIN, JACKIE S
GLIDEWELL, LACI P SPAMPINATO, GIANPAOLO
GORDON, VERNA L THOMPSON, ALEXAS D
GRAHAM, DALE L VANG, LOU
GRAYSON, NYEIMAH VONGKHAMCHANH, RITA
GRIFFIN, ASHLEY N WALKER, CHIQUITHA S
HEFLEY, JESSE L WALRUFF, DYLAN J
HENDRIX, HELEN WATSON, PAULA
HIGHTOWER, ESSENCE M WEHNER, TYLER
HILL, CRYSTAL WESTON, LEMEECE
HOECKER, TARA WILLIAMS, CRYSTAL D
HOFFMAN, ALEXIS K WILLIAMS, LEVANT
HOLLIE, CONNER N WILLIAMS, TAMARA R
HUSTON, PAUL J  



Changes to your Retirement plan investment options
Thursday, January 30, 2014
Effective April 02, 2014, the investment option(s) listed in the PDF will convert to a new share class.

read more ...

How to Read Your ESOP Statement
Wednesday, February 22, 2012
Need some help understanding your ESOP Statement?  Check out the job aid on the link below:  

 

Roadmap to your ESOP Certificate-2013.pdf
Learn how to read your ESOP statement.



Safe Harbor Notice
Tuesday, August 09, 2011

  
  
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